Org Owners and Admins can now override one or more pending approval steps when an approval workflow is blocked, without losing approvals that have already been completed.
Approval workflows exist to protect spend. But they can stall. A required approver could be out of office, delayed, or unable to act, and a bill or invoice sits ‘Under Approval’ with no controlled way to move it forward.
Authorized users can intervene directly, advance the workflow, and keep a complete record of what happened, without weakening the controls already in place.
What it does
Override Approval lets an Org Owner or Admin bypass specific pending approval steps on a bill or invoice that is stuck ‘Under Approval’. Completed approvals stay intact, and remaining steps continue through the normal workflow. Every override is logged.
Two boundaries worth stating:
- It does not auto-pay or auto-send. Override Approval only moves a document through its approval workflow. Paying an AP bill or sending an AR invoice remains a separate, deliberate action.
- It is scoped to authorized users. Only Org Owners and Admins can override, and each override is attributed to the person who performed it.
How it works
- When a bill or invoice is ‘Under Approval’, an Org Owner or Admin selects ‘Override Approval’.
- Niural Pay displays the full approval workflow, including completed and pending steps.
- The user selects one or more pending steps to override.
- A reason is required before the override can be confirmed.
- Niural Pay overrides only the selected steps and preserves all previously completed approvals.
- If steps remain, the document stays Under Approval and continues to the next required step.
- If no steps remain, an AP bill becomes ready for payment, and an AR invoice becomes approved and ready to send.
- The approval history and activity record capture who overrode which steps, when, and why.
