Complaints Procedure

How to make a complaint

If you need to raise a complaint, the most effective method is to contact us either through the in-app chat or by reaching out to your dedicated Account Manager.

Please clearly indicate that you are lodging a complaint when you contact us. This ensures that your issue follows the appropriate process and allows us to resolve it promptly.

You can also:

• Fill out our online form.
  

• Email us at support@niural.com.
  

On receiving your complaint, we will promptly acknowledge it via email. We will then thoroughly investigate the matter and provide a response within a few days, though this process may take up to 15 business days.